Six Components of Incident Management

To overcome today’s top safety challenges – natural and man-made events, cyberattacks, workplace violence - organizations are increasingly seeking to pre-plan and improve their incident response (IR) capabilities. They aim to build agile, measurable IR workflows, increase communication and coordination, and arm their team with the right incident management tool and intelligence.

Utilizing our Incident Management software solution (IMs) RingStor works with all types of organization to:

  • Benchmark and assess your organization’s current incident response maturity and identify key areas for future improvement.
  • Develop actionable steps and strategies for improving the speed, effectiveness, and intelligence of your incident response function.
  • Provide real-world examples of organizations that transformed their IR processes from ad hoc to agile, proactive, and orchestrated.

Step 1 – Understand the Threats
Companies deal with both internal and external threats, and it is critical to analyze both types. RingStor conducts a risk and business impact analysis to determine what threats the business faces and how each one will impact the company. This gives the company a starting point for its incident response planning.

Step 2 – Build a Standardized, Documented, and Repeatable Incident Response Plan
Every company needs a fine-tuned plan it uses every time it faces an incident. RingStor’s cloud-based software application provides companies with access to the plan at any given time, regardless of the location. This allows employees to deploy the plan from any location. In a disaster situation where every minute is critical, this is necessary.

Step 3 – Proactively Test and Improve IR Processes
RingStor always strives to make IR processes better, which is why we test and improve the processes. We do this proactively to identify issues before they arise in a real-life situation. By the time a disaster strikes, your IR processes will be optimized to handle the situation safely, securely, and quickly. That means you can respond to the disaster and get back to business in no time at all.

Step 4 – Leverage Threat Intelligence from Employees, Partners, Vendors, and Customers
Employees, partners, vendors, and customers have valuable information at their disposal, but companies rarely gather it. RingStor’s incident management platform includes a simple yet effective information gathering portal. Companies use this for threat assessments and planning. The platform is open to all necessary parties, allowing companies to gather a wealth of information.

Step 5 – Streamline Incident Investigation and Response
Real-time data is the key to streamlining incident investigations and responses. Real-time data leads to faster analysis and action, allowing companies to cut down on downtime. RingStor makes it easy to gather all necessary data and store it in one place.

Step 6 – Orchestrate Incident Management Across People, Processes, and Technology
IR processes should never remain stagnant. Instead, they need to evolve over time. By orchestrating incident management across people, processes, and technology, RingStor’s IR solution is able to do just that. The system evolves over time, becoming more powerful with every passing day. Information is the key to change, and the system gathers all the information necessary to make the right changes.

Incident management is one of the most important aspects of running a business. Companies that have the right processes in place limit downtime and mitigate the damage. Companies should begin planning IR processes today, so they’ll be ready when disaster strikes.

Contact RingStor today to get started on developing your Incident Management application to ensure swift and cost effective recovery strategies.

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